Practical Emotional Intelligence for Remodeler-Owners Webinar
Event Details
Clients remember how you handle the worst day on the job. This session shows you how to turn pressure moments into trust. We’ll map the most common triggers, practice clean first sentences that lower the temperature, and anchor next steps to scope and budget so the work stays on track. The method scales whether you wear every hat yourself or lead PMs and supers. You will leave with a simple three-step model—recognize the trigger, name the real issue, negotiate clear next steps—that protects margin and reputation in real time.
Attendees will leave with the ability to:
Coach themselves or their team to de-escalate using a clear three-step method, so tough conversations don't stall the job.
Set first-response standards for common hot spots and review them in weekly check-ins, with or without a formal PM layer.
Close conversations with documented commitments and owners, reducing callbacks, rework, and the need for the owner to jump in.
Presented By:
Glen Dall, founder and CEO of Apex North Business Coaching, brings over 35 years of business experience and a “been there, done that” perspective as a former public company CEO, and Founder/Owner of a residential construction and remodeling company. Having coached more than 50 Business Owners and CEOs, and their leadership teams, Glen uses proven methodologies like EOS Traction, Scaling Up, and Metronomics to drive business growth. He’s a contributing editor to key business books and co-author of “The CEO Playbook”. His “North Star” approach ensures Business Owners and CEOs achieve exponential growth in business and their lives.